If you can prove that a competitor left a fake Google review for your business, report them to the Better Business Bureau and your local Chamber of Commerce. Read criticism carefully to figure out who may have written it, and why.Ĭontact outside organizations if necessary Disgruntled former employees, sneaky competitors and spammers may attempt to tarnish your reputation. For example, perhaps someone received a faulty product or experienced poor service.īut sometimes complaints are just plain false. But most of the time it happens because of a bad customer experience with your company. Instead, take a breath, calm down, and determine the authenticity of the review.Ī business may get a bad Google review for many reasons. If you discover a dreaded 1-star review, don’t light your torches and form a mob. Here are a few other posts that will help you find reviews: Larger companies should monitor review sites daily, while a weekly check-in will usually suffice for small businesses. It’s estimated that 91 percent of consumers read online reviews before they make a purchase.That’s why it’s imperative to stay on top of feedback across all review platforms, including Google, Facebook, Yelp and Ripoff Report. I’ll help you spot the frauds and show you exactly how to delete a bad Google review in this step-by-step guide. What’s worse, most people can’t tell the difference between a real customer and a fake reviewer.īut don’t worry. If you don’t carefully monitor reviews, competitors might ambush your business page with tons of fake Google reviews. Shady competitors may also try to use online review platforms against you. That’s way it’s so important to know how to delete Google reviews.Īs a business owner, it’s not just customers that you have to watch out for, either. However, they can also be a nightmare if an angry customer has a bone to pick with you. For most businesses, reviews are a great way to build a positive reputation. Anybody has the power to write a bad Google review about your company without ever visiting your store.
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